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Frequently Asked Questions (FAQ)
Here are The Most Frequently Asked Questions (FAQ) about Our Fibre Broadband Services
To transfer your broadband to Vivid it can take up to 5 working days to transfer. This can delay dependent on OpenReach availability.
An engineer will visit your premises to connect and configure a supplied modem or router, and answer any questions you may have.
This service will be charged by OpenReach
A micro-filter is a special adapter that you need to use on your phone line, so that your telephones do not interfere with your ADSL connection. Some people call them a ‘splitter’, the naming is interchangeable.
Self Install is sometimes described as ‘wires-only’. During the activation phase, you’ll never see an engineer (unless there is a specific problem with your telephone line)