Vivid Telecom Limited ("we", "us" or "our") is committed to protecting and respecting your privacy. We own and operate the Website.This Privacy and Cookies Policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Privacy and Cookies Policy carefully to understand our views and practices regarding your personal data and how we will treat it.We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.For the purpose of the Data Protection Act 1998 (the "Act"), our company details is Vivid Telecom Limited, a company registered in England and Wales under company number 06717474 and with registered office at Unit 2477 Chynoweth House, Trevissome Park, Truro, Cornwall, TR4 8UN.Information we may collect from youWe may collect and process the following data about you:
Third Party CompaniesOur external service providers based inside and outside of the European Union that provide IT and system administration services.If we choose to sell, transfer parts of our business or its assets then the new owners may use your personal data in the same way that is set out in this privacy policy.HM Revenue & Customers, regulators such as Ofcom and ICO, and other authorities based in the UK may use data for reporting of activities in certain circumstances.Credit Agencies that Fraud Prevention team to ensure that our assets are protected at all times.Open Reach, BT and other Service Providers that we use to provide services to you.We have agreements in place with our service providers who respect the data that we provide to them to ensure that it is treated in accordance with the law. We do not allow third parties to use your data for any marketing and any other way than to offer the required service to you.Data Security At Vivid Telecom it is our job to ensure that there are security measures in place to prevent personal data from being lost, accessed in any way that is unauthorised, altered and/or disclosed. The data we hold is limit to the team that require it. Our contractors and/or agents are not provided with this data under any circumstances. The data will only be used under your instruction and processed by the team under a duty of confidentiality. When you make payments to us via the website, whether its via PayPal or Stripe this information is held by the processor meaning that this is not disclosed to us. If you are paying via direct debit then you are protected by the Direct Debit guarantee. When submitting your payment information to PayPal or Stripe, please note that both companies have their own privacy policies and that we do not accept any responsibility or liability for those privacy policies. Please check those policies before you submit any personal data.Uses made of the informationWe use information held about you in the following ways:
- Your title, name, address, email address, telephone numbers, username, password, business name (if applicable) and such other contact details as we require. This includes information provided at the time of registering to use the Website.
- Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to our services or requesting further services. We may also ask you for information when you report a problem with the Website.
- If you contact us, we may keep a record of that correspondence.
- Preparing the contract for the service being provided.
- Where we need to comply with the legal and/or regulatory obligations.
PURPOSE/ACTIVITY | TYPE OF DATA | LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST |
To register you as a new customer | (a) Identity(b) Contact | Performance of a contract with you |
To process and deliver your order including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us | (a) Identity(b) Contact(c) Financial(d) Transaction | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy | (a) Identity(b) Contact(c) Profile | (a) Performance of a contract with you(b) Necessary to comply with a legal obligation |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identityb) Contact(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical(b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
- To ensure that content from the Website is presented in the most effective manner for you and for your computer.
- To provide you with billing information in relation to the services that we may provide to you.
- To manage the Website, detect fraud or Website abuses, send you information relevant to the Website and in case we have any queries.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our services.
- To allow you to register for an account on the Website, which may include sending an email to you to confirm your details.
- To give you a new password if you have forgotten it.