CloudPBX (Hosted VoIP) Terms & Conditions

1. Definitions & Interpretation: These Terms and Conditions apply to CloudPBX (Hosted VoIP) services provided by Vivid Telecom Limited.

2. About Vivid Telecom: Vivid Telecom Limited is registered in England & Wales (Company No. 06717474). Registered Address: Unit 13 South Suffolk Business Centre, Alexandra Road, Sudbury, Suffolk, CO10 2ZX. VAT Number: GB944987559. ICO Registration: ZA312330.

3. Contract Formation: A binding agreement is formed upon acceptance of an Order Form or commencement of Services.

4. Scope of Services: Services are limited to Hosted VoIP / CloudPBX telephony services only.

5. Cancellation Rights: Consumer customers may cancel within 14 days unless services have commenced. Business customers waive statutory cancellation rights.

6. Orders & Provisioning: Quotes are valid for 7 days. Telephone numbers are not guaranteed until activation.

7. Equipment: Customers are responsible for compatibility of non-supplied equipment.

8. VoIP Equipment: Where VoIP equipment is purchased, title passes once paid in full. Rented equipment remains the property of Vivid Telecom.

9. Charges & Payment: Invoices are payable within 10 days. Early termination incurs 100% of remaining minimum term charges.

10. Call Allowances: Unused allowances do not roll over.

11. Suspension & Termination: Services may be suspended for non-payment or misuse.

12. Faults & Maintenance: Target fault resolution is 48 hours (non-binding).

13. Acceptable Use: Services must not be used for fraud, harassment, CLI spoofing, or auto-diallers.

14. Call Recording: Calls may be recorded for training and dispute resolution.

15. Data Protection: Data is processed in accordance with UK GDPR.

16. Limitation of Liability: Liability is limited to charges paid in the preceding 12 months.

17. Force Majeure: No liability for events beyond reasonable control.

18. Governing Law: This Agreement is governed by the laws of England & Wales.