Privacy & Cookies Policy

Vivid Telecom Limited (“we”, “us” or “our”) is committed to
protecting and respecting your privacy.

This Privacy & Cookies Policy explains how we collect, use, store, and
protect your personal data in accordance with the UK General Data Protection
Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

   Vivid Telecom Limited
   Company Number: 06717474
   Registered Office: Unit 2477 Chynoweth House, Trevissome Park, Truro,
   Cornwall, TR4 8UN
   Email:
   info@vividtelecom.com

2. Personal Data We Collect

   We may collect identity, contact, account, technical, usage, and
   communications data necessary to provide our services.

3. Lawful Basis for Processing

   We process personal data under lawful bases including performance of a
   contract, legal obligations, legitimate interests, and consent.

4. How We Use Your Data

   To provide services, manage accounts, process payments, improve services,
   ensure security, and comply with legal requirements.

5. Data Retention

   Financial data is retained for up to 6 years. Other data is retained only
   as long as necessary.

6. Cookies

   We use essential and analytics cookies only. You may manage cookies via
   your browser settings.

7. Data Security

   We apply appropriate technical and organisational measures to protect your
   data.

8. Your Rights

   You have rights to access, correct, erase, restrict, and transfer your
   data, and to lodge complaints with the ICO.

9. Contact

   For privacy queries, contact
   info@vividtelecom.com